7ph Frequently Asked Questions

Creating a 7ph account takes about two minutes. Click the Register button on the homepage, enter your full name, email address, Philippine mobile number, and create a password. You'll receive a one-time PIN via SMS to verify your number. Once confirmed, your account is active and you can make your first deposit via GCash, Maya, or your preferred Philippine bank.

7ph requires one valid Philippine government-issued ID for KYC verification. Accepted documents include the PSA National ID, Philippine passport, or LTO driver's licence. Simply upload a clear photo of the front and back of your ID through the verification section of your 7ph account dashboard. Most verifications are completed within 24 hours.

The most common causes are an incorrect password, an unverified email address, or a temporarily locked account after multiple failed login attempts. Try the Forgot Password link to reset via your registered email. If your account has been locked for security reasons, contact 7ph support via live chat and the team will help you regain access after identity confirmation.

No — 7ph strictly allows one account per person. Multi-accounting is a serious breach of the Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact 7ph support immediately to consolidate your accounts before any action is taken.

To close your 7ph account, contact support via live chat or email [email protected] with a written closure request. Before closing, make sure to withdraw any remaining real-money balance. If you are closing your account for responsible gaming reasons, consider using the self-exclusion tool instead — it gives you the option to return after the exclusion period ends.

Log in to your 7ph account and go to Deposit. Select GCash from the payment options, enter the amount you want to deposit, and tap Confirm. You will be redirected to the GCash authorization screen where you approve the transaction using your GCash MPIN. The funds are credited to your 7ph balance almost instantly — usually within 60 seconds of GCash confirmation.

The minimum deposit at 7ph is ₱100 for most payment methods including GCash and Maya. Some bank transfer methods may have a higher minimum depending on the bank's own transaction limits. All deposits at 7ph are processed in Philippine Peso (PHP) — there are no foreign currency conversions required for Filipino players.

GCash withdrawals from 7ph are typically processed within 15 to 60 minutes for fully KYC-verified accounts. If your account is not yet verified, withdrawals will be held until verification is complete. Bank transfer withdrawals take one to three business days depending on your bank. 7ph does not charge withdrawal fees — your bank or GCash provider may apply their own charges.

Yes — 7ph accepts deposits and withdrawals via BPI, BDO, Metrobank, and UnionBank through InstaPay and PESONet. For InstaPay transfers, funds typically arrive within two hours. PESONet transfers may take one business day. To use bank transfer, select your bank from the 7ph deposit screen and follow the transfer instructions provided. Always use the exact reference number shown.

The minimum withdrawal at 7ph is ₱200 per transaction. There is no maximum single withdrawal limit for standard verified accounts, though very large withdrawals may require additional identity confirmation. Withdrawals are processed to the same payment method used for your original deposit where technically possible — GCash deposits are refunded to GCash, bank deposits to your bank.

7ph does not charge any fees on deposits or withdrawals from its end. However, your payment provider may apply their own transaction fees — for example, some banks charge inter-bank transfer fees for InstaPay transactions. GCash and Maya deposits and withdrawals are generally fee-free for standard accounts. Check your provider's current fee schedule for the latest information.

7ph offers over 500 games across multiple categories: JILI slots, classic and video slots from top providers, live dealer games (baccarat, roulette, blackjack, dragon tiger), e-sabong, Super Keno, online bingo, sports betting covering PBA, NBA, UFC, and international football, plus table games and fishing games. New titles are added regularly to keep the game library fresh for Filipino players.

All 7ph slot and table games use certified Random Number Generator (RNG) technology audited by independent third-party testing labs. RNG certification confirms that game outcomes are statistically random and cannot be manipulated by 7ph or any other party. Return-to-Player (RTP) percentages are published within each game so you always know the house edge before you play.

Yes — 7ph is fully optimised for mobile play on both Android and iOS devices. The platform runs as a responsive web app directly in your phone's browser — no app download required. Simply visit 7ph.asia on Chrome or Safari on your phone, log in, and all games including JILI slots, live baccarat, and e-sabong are fully playable on mobile with no performance compromise.

Yes — 7ph's live casino section features real human dealers broadcast via high-definition video stream in real time. Available games include live baccarat, live roulette, live blackjack, dragon tiger, and sicbo. Multiple tables with different betting limits are available simultaneously, so both casual Filipino players and high-rollers can find a table that suits their bankroll.

If you disconnect during a game round, 7ph's servers continue processing the round based on the game outcome determined at the moment the wager was placed. When you reconnect and reload the game, the completed outcome will be displayed and your balance updated accordingly. In the rare case of a technical server error affecting the outcome, the round is voided and your wager is returned. Contact support if you believe an error occurred.

7ph offers a welcome bonus for new players on their first deposit. The exact amount and match percentage of the current welcome offer can be found on the 7ph Casino promotions page after you register. Welcome bonuses at 7ph are subject to standard wagering requirements — please read the full promotion terms before claiming so you understand the conditions.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a set number of times before you can withdraw winnings generated from that bonus. For example, a ₱1,000 bonus with a 35x wagering requirement means you must place ₱35,000 in total eligible bets before the associated winnings become withdrawable cash. The specific multiplier for each 7ph promotion is listed in that promotion's terms.

Yes — unless stated otherwise in the specific promotion's terms, bonus funds at 7ph expire 14 days after being credited to your account. If wagering requirements are not completed within the expiry window, the bonus and any associated winnings are forfeited. You can check the expiry date of any active bonus in the My Bonuses section of your 7ph account dashboard.

Yes — 7ph rewards regular Filipino players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher VIP tiers with progressively better benefits including faster withdrawals, higher deposit limits, personalised bonuses, dedicated account managers, and access to exclusive 7ph promotions. Details of the current loyalty tiers are available in the Promotions section after login.

No — bonus funds at 7ph cannot be withdrawn directly. They must first be converted to real-money balance by completing the stated wagering requirements. However, your real-money balance (deposits and verified winnings) is always withdrawable at any time regardless of any active bonus in your account, as long as KYC verification is complete. You can also forfeit an unwanted bonus from the My Bonuses section to withdraw your cash balance sooner.

7ph operates within a PAGCOR-compliant regulatory framework. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government body that regulates online gaming in the Philippines. Playing on a PAGCOR-compliant platform means the site operates under Philippine gaming law oversight, with independently audited games and regulated player protection standards.

The minimum age to play at 7ph Casino is 21 years old. This is the legal gambling age in the Philippines as set by PAGCOR regulations. 7ph enforces this strictly through KYC age verification on all accounts. Any account discovered to belong to a person under 21 will be immediately closed, deposits returned, and the matter reported to the relevant Philippine authorities.

All responsible gaming tools are in your 7ph account dashboard under Account > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits; configure loss limits per session; set session time reminders; and activate self-exclusion for periods ranging from one week to permanent. Reductions to limits take effect immediately. Self-exclusion cannot be shortened once activated.

If you're concerned that gambling may be harming you or someone you know, 7ph encourages you to call the Philippine National Center for Mental Health (NCMH) crisis line at 1553 — free, confidential, and available 24/7. You can also contact the 7ph support team via live chat to activate self-exclusion or get connected with additional support resources. You don't have to deal with it alone.

7ph offers 24/7 Filipino-speaking customer support via live chat, which is accessible directly from your account dashboard after logging in. For non-urgent matters, you can also reach the team by email at [email protected]. When emailing, include your registered username or account email and a description of your issue so the team can resolve it as quickly as possible.